Know When to Send Survey Emails and Get the Feedback You Need

Know When to Send Survey Emails  and Get the Feedback You Need

To develop an effective email marketing strategy, you have to know what customers want. Many people find this concept intimidating. It’s not always easy to evaluate data in a way that paints a clear picture of your customers’ preferences.

Luckily, getting the answers you seek doesn’t need to be a struggle. Survey emails give you the chance to ask customers your questions directly. Of course, a customer feedback survey is only valuable to you if it reaches inboxes, a decent amount of recipients participate, and if the questions you ask are designed to yield useful insights.

Thus, you should send out customer feedback request emails at certain key times and verify email addresses to ensure that they reach the inbox of the intended recipients. You want to boost the odds that customers will participate, and you want to ensure that your requests aren’t intrusive.

Want to know how to request for feedback via email? Keep the following points in mind.

The New Customer Request

Shortly after a customer signs up for your email list, take the opportunity to learn more about their expectations and preferences. Recipients are often happy to learn that a person or brand values their time enough to ask these types of questions.

Requesting email feedback soon after a customer signs up for your email list also increases the likelihood of attracting respondents. If someone has signed up for your email list fairly recently, your brand may still be fresh enough in their mind that they’ll have a genuine interest in participating.

Use this opportunity to ask general questions about the type of content a customer wants from you. They probably don’t have enough experience yet to give opinions on specific elements of your email marketing strategy, but they can give you a better sense of why they signed up for your list in the first place. This template includes suggestions for crafting this introductory feedback survey, and provides insight into the items that should be covered within the email.

The Follow-Up

After a customer makes a purchase, uses a feature, or generally has a new experience with your brand, find out what they thought of the experience with a survey email.

Again, this is the type of message many customers want to receive. In fact, 93% of respondents in a recent survey said that they would provide a company with feedback if asked to do so. Essentially, all they need is the impetus of a solicitation, which is precisely what a customer feedback request email can provide.

These types of messages are often most effective when marketers offer customers some sort of reward (like a discount) for responding to the customer feedback survey. If you’re going to include a reward, make it clear in your survey email subject line, otherwise you may not attract as many respondents as possible.

Also, if you include a question in your survey email subject line, make sure it’s an open question, not a closed one. If a customer can answer your question immediately without opening the email, they probably won’t click through it.

The Early Idea

It’s not always possible to know if a new product or service you’re developing will be successful. Everyone from small startups to major brands like Apple can pour major resources into ideas that simply don’t resonate with customers.

Obviously, you want to avoid this. That’s why it’s smart to send out customer feedback surveys when you’re considering developing a new product or service. Customers will be excited to learn about future developments, and they may even feel like valued insiders if you request their email feedback at this early stage.

When sending out a customer feedback request email, you need to have a specific goal in mind. Whether you’re trying to learn what a new customer expects from you, asking about a recent experience a customer had, or assessing whether a project is worth your time and funds, collecting survey email responses is one of the smartest ways to get feedback that you can actually use.

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