Drip marketing campaigns are most effective when designed with their specific audience in mind. For B2B vs. B2C companies, these audiences are clearly going to differ. So, if you’re planning an email marketing campaign, it’s important to understand the differences between B2C and B2B marketing automation strategies.
The following points will clarify this and provide suggestions for each type of campaign. The next time you’re planning an email automation strategy, keep these differences regarding B2B vs. B2C marketing in mind in order to optimally target your audience.
B2B vs. B2C Marketing Automation: Key Differences You Need to Know
Before addressing the differences between B2B vs. B2C marketing automation campaigns, it’s necessary to first understand what drip email marketing actually is. Essentially, drip campaigns involve sending a series of emails to leads. Over the course of the campaign, leads should be encouraged to take a specific action.
Regardless of your audience, it’s smart to use B2C and B2B marketing automation tools when launching drip campaigns. There’s no need to waste your time manually sending all of the emails in a series. You’ll operate much more efficiently if you automate campaigns to as much a degree as possible.
It’s also worth noting that the end goal of both B2C and B2B marketing automation campaigns is the same: increasing revenue for your organization. However, the means by which you achieve this goal will vary depending on your audience.
The B2B Email Marketing Funnel: Start With Desirable Content
In order to first capture the attention of a B2B lead, it’s typically necessary to first provide them with some form of valuable content that corresponds with their industry. This content may come in the following forms:
- longform article
- online course
- anything else that provides useful information.
This highlights a clear distinction between B2B vs. B2C marketing. While it is also important to provide B2C audiences with strong content, the content sent to B2C targets should be personalized. It should guide a customer through a journey to an eventual conversion.
Personalization, while still necessary to some degree, is less crucial in B2B marketing automation campaigns. This is simply because you’re targeting a mass audience whose members generally have similar needs. They use the information you provide to improve the way in which they do business. That being said, you can’t forego personalization altogether. The main priority of a B2B email marketing funnel is generating leads and having specifically targeted content will help your audience differentiate your business from a competitor's and will also give readers a strong sense of your brand. Offering consistent, personalized content will help your brand’s personality shine and lead to more engagement, referrals, and leads.
Still, rather than solely focusing on personalization, you should also strive to provide thorough and comprehensive content with practical applications. Once a lead has signed up for your email list, you need to consistently send equally valuable content. Doing so is key to generating engagement.
B2C Email Marketing Automation is All About Lead Nurturing
In comparing B2B vs. B2C marketing, B2C campaigns are slightly different in that they primarily focus on nurturing leads. Often, your goal should also include increasing brand awareness.
For example, you might launch a B2C drip campaign with an initial welcome email. This serves to introduce the new lead to your brand. Over time, you’ll leverage data from your audience to determine how to segment it into multiple groups. This allows you to send personalized messages that highlight the services and products that are the most appealing to each customer type. You’ll also build credibility by offering relevant content specific to a potential client’s searches or needs and build an emotional connection. Additionally, you should know that segmenting campaigns in this way has been shown to increase open rates.
Also it should be noted that in B2C email marketing, it pays to keep the funnel simplified. Simplifying your message or the decision-making process will ultimately lead to more conversions. If your emails, landing pages, or checkout process is overwhelming or confusing it can turn your customers off and push them toward a competitor. Streamline your welcome email and buying process so customers can find exactly what they’re looking for and checkout easily.
Welcoming a lead to your brand isn’t necessarily less important in B2B campaigns, but a B2B marketing campaign usually serves to promote a single product or service.
Just keep in mind that these are general guidelines for B2B vs. B2C marketing automation. It’s still necessary to monitor the progress of your campaign. By remembering these essential rules, using the right B2C or B2B marketing tools, and consistently gauging which tactics deliver the strong return-on-investment, you’ll continue to learn how to plan and implement campaigns that yield results.